Question 1

What is Case Insight360?

Accepted Answer

Case Insight360 is an AI-powered case analysis tool that reads your documents, extracts key facts, and answers your questions with references to the source text.

Question 2

What types of documents can I upload?

Accepted Answer

You can upload PDFs, Word documents, text files, and scanned documents. OCR is automatically applied for Premium plans.

Question 3

Does it work with large cases or multi-thousand-page files?

Accepted Answer

Yes. Case Insight360 is built for real litigation workloads and supports large files, long transcripts, and multiple documents.

Question 4

How accurate is the AI?

Accepted Answer

The system is optimized for legal document understanding and always cites the exact text it used, giving you transparency and verifiable answers.

Question 5

Does it reference sources?

Accepted Answer

Yes. Every answer includes references pointing to the specific document excerpts used to generate the response.

Question 6

Can I ask follow-up questions?

Accepted Answer

Yes. You can ask unlimited follow-ups within your monthly Q&A limits. Each question is answered using only the documents in your case.

Question 7

Does it support multiple cases at once?

Accepted Answer

Yes. You can create as many cases as your plan allows and switch between them anytime.

Question 8

How does case isolation work?

Accepted Answer

Each case is fully isolated. Questions asked in one case never use documents from another, ensuring accuracy and confidentiality.

Question 9

Is my data secure?

Accepted Answer

All documents are encrypted in transit and at rest. Your data is never used to train external models.

Question 10

Do you store my documents?

Accepted Answer

Documents are stored securely inside your account and can be deleted at any time. You control retention.

Question 11

Do you use my data to train AI models?

Accepted Answer

No. Your documents and Q&A are never used to train or improve external AI systems.

Question 12

Where is my data processed?

Accepted Answer

All processing occurs on secure U.S.-based infrastructure.

Question 13

Do you support HIPAA-related matters?

Accepted Answer

Yes. Premium plans include HIPAA-aligned processing. A BAA is available for firms that require one.

Question 14

Do you sign a Business Associate Agreement (BAA)?

Accepted Answer

A BAA is available for Premium and Enterprise plans.

Question 15

How long is data retained?

Accepted Answer

Data remains in your account until you delete it. Deleted documents are permanently removed.

Question 16

What counts as a page?

Accepted Answer

A page is one page of a PDF or Word document. OCR-processed pages count the same as text-based pages.

Question 17

What counts as a document?

Accepted Answer

Any uploaded file counts as one document, regardless of length.

Question 18

What counts as a question?

Accepted Answer

Each submitted question counts as one Q&A. Follow-up questions also count individually.

Question 19

What happens if I hit my limits?

Accepted Answer

You can upgrade your plan anytime. Otherwise, your limits reset automatically at your next billing cycle.

Question 20

Do unused Q&A roll over?

Accepted Answer

No. Monthly limits reset at the start of each billing cycle.

Question 21

Can I archive cases to stay under limits?

Accepted Answer

Yes. Archiving removes a case from your active usage but keeps it available for later.

Question 22

How does the monthly Q&A reset work?

Accepted Answer

Your Q&A and page limits reset automatically on your billing date.

Question 23

Can I upgrade or downgrade anytime?

Accepted Answer

Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Question 24

Do you offer refunds?

Accepted Answer

We do not offer refunds for partial billing periods, but you can cancel anytime.

Question 25

What happens if my payment fails?

Accepted Answer

You will receive email notifications and a grace period to update your payment method before service is interrupted.

Question 26

Do you offer team plans?

Accepted Answer

Team and Enterprise plans are available. Contact support for details.

Question 27

Do you offer annual billing?

Accepted Answer

Annual billing is available upon request and includes a discount.

Question 28

Do you offer discounts for firms?

Accepted Answer

Volume and multi‑seat discounts are available for firms and legal departments.

Question 29

How do I create my first case?

Accepted Answer

Click New Case, give it a name, and upload your documents. Processing begins immediately.

Question 30

How do I upload documents?

Accepted Answer

Drag and drop files into the uploader or select them from your device.

Question 31

How long does processing take?

Accepted Answer

Most documents process in seconds. Large or scanned files may take longer due to OCR.

Question 32

How do I export results?

Accepted Answer

You can copy answers, references, and excerpts directly into your notes or case files.

Question 33

Do you offer onboarding or demos?

Accepted Answer

Yes. Contact support to schedule a walkthrough for your team.

Question 34

How do I contact support?

Accepted Answer

You can reach us anytime at support@caseinsight360.com.

Question 35

Do you offer priority support?

Accepted Answer

Priority support is included with Premium and Enterprise plans.

Question 36

What is your typical response time?

Accepted Answer

Most inquiries receive a response within one business day.

FAQ