Privacy Policy

Information You Provide

We collect information you voluntarily submit, including:

• Account information (name, email address, password)
• Documents and files you upload to the Service
• Case metadata (case names, tags, notes)
• Communication with our team (support requests, feedback)

Automatically Collected Information

When you use the Service, we may automatically collect:

• Log data (IP address, browser type, device information)
• Usage data (pages viewed, features used, timestamps)
• Cookies and similar technologies for session management and analytics

No Sale of Personal Data

We do not sell, rent, or trade your personal information.

Ownership

You retain full ownership of all documents, case files, and data you upload ("User Content").

How We Use User Content

We process User Content solely to:

• provide the Service
• generate AI‑powered insights
• improve search and retrieval
• maintain system functionality

We do not use User Content to train external AI models.

Confidentiality

User Content is treated as confidential. We do not access your documents except to provide support at your request, maintain system integrity, or comply with legal obligations. Access is strictly limited to authorized personnel.

We use collected information to:

• operate and improve the Service
• authenticate users
• provide customer support
• analyze usage and performance
• communicate updates and service notices
• maintain security and prevent misuse

We do not use your information for advertising.

We implement industry‑standard safeguards, including:

• Encryption in transit (HTTPS)
• Encryption at rest
• Role‑based access controls
• Case‑level isolation
• Audit‑friendly logging

No system is perfectly secure, but we take reasonable measures to protect your data.

• Data is stored in secure, U.S.-based cloud infrastructure.
• We retain User Content only as long as your account is active or as required by law.
• You may request deletion of your data at any time.

Service Providers

Trusted vendors who assist with hosting, storage, analytics, and email delivery may access information only to perform services on our behalf.

Legal Requirements

We may disclose information if required to comply with law, respond to lawful requests, or protect rights, safety, or security.

No Third‑Party Marketing

We do not share your information with advertisers or data brokers.

We use cookies to:

• maintain sessions
• remember preferences
• analyze site usage

You may disable cookies in your browser, but some features may not function properly.

Depending on your jurisdiction, you may have rights to:

• access your data
• correct inaccurate information
• request deletion
• restrict processing
• export your data

To exercise these rights, contact us at privacy@caseinsight360.com.

The Service is not intended for individuals under 18. We do not knowingly collect information from minors.

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or through the Service. Continued use of the Service constitutes acceptance of the updated policy.

For questions about this Privacy Policy, contact:

privacy@caseinsight360.com